Letters in, letters out.
Every channel Counsel.day uses to communicate with people who use it: how to reach us, how to hear from us when we ship, and how to pass it on to someone you think it would help.
A person reads every message.
Counsel.day is built by one person with help. There is no support queue or template machine. If you write, someone will read it.
- help@counsel.day · using the product, anything broken, anything unclear
- refunds@counsel.day · a refund request · acknowledged within two business days
- privacy@counsel.day · GDPR / UK GDPR / CCPA / NZ Privacy Act subject-access requests
- security@counsel.day · vulnerability disclosure · please read security.txt first
- press@counsel.day · press, interview, or syndication requests
- james@counsel.day · for things that don't fit any of the above
Two channels, both opt-in.
The changelog · a dated, plain-language record of every shipped change. No marketing varnish; one entry per release. Read the changelog.
The journal · longer-form notes on decision-making, sealed deliberation, and the design behind Counsel.day. Published when there is something worth saying. Read the journal.
You can subscribe to either by email via the toggle in your account > Notifications. We do not have a marketing newsletter and we will not start one.