All sales final; one narrow exception.

When you pay for a decision on Counsel.day · whether a single Solo decision, a Couple decision, a Family decision, or an annual subscription · the charge is final at the moment of purchase. We do not offer a satisfaction guarantee, a verdict-was-wrong refund, or a change-of-mind refund. We do not pro-rate annual subscriptions when an account is closed mid-term.

A technical defect on our part means one of the following has occurred. In each case we issue a full refund without argument, and without requiring you to ask twice.

• The verdict pipeline failed. Your decision ran to the unseal date but the verdict did not generate, or generated in a form unreadable to you (no synthesis on a paid tier, no themes, the analysis was empty, or the email did not deliver and we cannot recover it).
• You were double-charged. Stripe took the same payment twice, or you were billed for an annual renewal you had previously cancelled inside the cancellation window.
• The decision did not run for the duration purchased. Your fourteen-day decision was cut short to seven; your annual subscription was terminated by us before its renewal date for a reason other than your breach.
• The product itself was offline for a meaningful portion of your decision. If a published incident on status.counsel.day spanned more than 24 hours of your decision and prevented you voting, the decision is refundable in full.

We do not refund for:

• Change of mind, including the day after composition. The duration you chose is the contract.
• A verdict you do not agree with. The product reports what your votes and notes say; it does not promise a particular outcome.
• A partner who refused to accept the invitation. Solo conversion is offered; a refund is not.
• Use of the product for a purpose it was not built for (clinical assessment, legal evidence, etc.).

The model and pipeline cost real money. Every paid verdict runs a Claude synthesis pass; every decision keeps a row-level-security-locked Postgres tenancy alive for the duration you chose; every reminder is a Brevo transactional send. A change-of-mind refund culture would either push prices up substantially or push the product towards the venture-capital-funded surveillance model we deliberately rejected.

Charges are upfront so the duration matters to you. The product works because the duration is non-trivial; if the charge were refundable until the last day, the time itself would become disposable. The exact thing we are trying to give weight to, we cannot also let you treat as free.

The exception is generous on the only ground that should matter. When the product does not do what we sold, we put the money back. When the product does do what we sold and you do not like it, we do not. That is the bargain we are offering, in writing, before you pay.

Nothing in this policy overrides any mandatory consumer-protection right you have under the law of the place you live. In particular:

• United Kingdom: the Consumer Rights Act 2015 may give a 14-day cancellation right on digital content; we honour the statutory carve-out where it applies and do not ask you to waive it.
• European Union: the Consumer Rights Directive grants similar rights; the same applies.
• Australia: the Australian Consumer Law guarantees of acceptable quality and fitness for purpose apply in addition to this policy.
• New Zealand: the Consumer Guarantees Act 1993 applies in addition to this policy where the buyer is acting as a consumer.

If you believe a technical defect on our part has occurred, write to refunds@counsel.day from the address on your account. Include the decision identifier (visible in the verdict email or the account page) and a one-line description of what went wrong. We respond within five business days; if the claim is straightforward we usually respond inside two.

Approved refunds are returned to the original payment method via Stripe. Funds typically clear inside three business days, with bank processing on top depending on your card issuer.