The agreement between you and Counsel.day.

By creating an account you confirm that you are at least 18 years of age, that you have the legal capacity to enter into a binding agreement in the jurisdiction where you reside, and that the email address you provide is your own. Counsel.day is not designed for, marketed to, or available to under-18s; if we learn that an account has been opened by a minor, the account is closed and any decision data deleted.

If you sign up on behalf of an organisation (a therapist, a counsellor, a coach), you confirm that you have authority to bind that organisation to these terms.

Counsel.day is a private decision tool. You compose a question, pick a format and a duration, optionally invite a partner or family member, vote once each evening for the duration you set, and receive a written verdict on the final day. The mechanism is described in full at the method.

Counsel.day is not a therapy service, a medical service, or a counselling service. The product is not validated, built, tested, or endorsed by clinicians. The founder, James Graham, is a data professional, not a therapist; nothing in the product or these terms should be read as clinical advice. If you are in crisis, contact a qualified local service (Lifeline NZ on 0800 543 354, Samaritans UK on 116 123, or your national equivalent).

• Keep your password safe. We use Argon2id hashing and offer optional MFA; the rest is on you.
• Use one account per person. Account sharing breaks the privacy mechanism that makes the verdict honest.
• Keep your email current. Verdicts and security notices route through the address on file.
• Tell us if your account is compromised. Email security@counsel.day at any hour; we revoke sessions on request.

Counsel.day is priced and billed in United States Dollars, regardless of where you sign up. Prices are inclusive of taxes where Stripe is required to collect them on our behalf (currently the EU, UK, NZ, AU, and several US states).

• Solo · free first decision: $0.00 USD. One free decision per account. Verdict ships with your own conviction chart and your own notes back; no Claude-written synthesis.
• Solo · subsequent decisions: $14 USD per decision. Verdict includes the Claude-written synthesis paragraph and the conversation prompt.
• Couple: $25 USD per decision. Two participants, sealed evening vote, full five-layer verdict.
• Family: $49 USD per decision. Three to six participants, family-mode verdict, age-appropriate prompts.
• Consumer Annual: $99 USD per year. A single all-access plan that covers unlimited Solo, Couple, and Family decisions on one account for twelve months.
• Practitioner Annual: $399 USD per year. Sold only via the therapist program and counsellor program pages. For practitioners using Counsel.day with clients in a working practice; unlimited client decisions.

All charges are taken upfront when you start a decision or when an annual plan begins. The price you see at composition is the price billed; we never add a charge mid-decision.

All sales are final. The only exception is a technical defect on our part: the verdict pipeline failed, you were double-charged, or the decision did not run for the duration you bought. The full refund policy lives at refunds.

The reason is plain: the model costs and pipeline costs are real, sales need to be final to keep prices low, and the product needs to be viable for the long-form questions it was built for. This carve-out does not affect statutory rights you may have under your local consumer-protection law; see § 09 below.

• Use the product for an unlawful purpose.
• Use it to harass, defame, or coerce another person, including by composing a decision designed to be read or coerced by a partner who has not freely consented to participate.
• Attempt to bypass the privacy mechanism, the row-level-security policy, or any rate limit.
• Reverse-engineer the verdict synthesis to extract Anthropic's model weights or system prompts.
• Scrape, mirror, or republish the marketing site without written permission.

Breach of acceptable-use results in account suspension; serious or repeated breach results in termination with no refund.

Your content stays yours. The questions you compose, the notes you seal, and the decisions you run are your property and your data. We make no claim of ownership, do not train any model on your content, and do not sell, license, or share it. You grant us the narrow licence needed to host the data, compute the verdict, and deliver it back to you; that licence ends when you delete the decision.

The platform stays ours. The Counsel.day name, the wine-and-paper visual system, the codebase, the database schema, the prompt-engineering for the verdict synthesis, the editorial standards, and the marketing site are owned by Counsel.day Limited. The product is offered to you under licence; no transfer of ownership is implied.

The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that the verdict will reach a particular conclusion.

Our total aggregate liability to you for any claim arising out of or in connection with the service is capped at the greater of (a) the amount you have paid us in the twelve months preceding the claim, or (b) one hundred United States dollars ($100.00 USD). We are not liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits or lost data, even if we have been advised of the possibility.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

You may close your account at any time from the account settings page. Running decisions complete or terminate at your election; any annual subscription continues to its renewal date and then ends, unless you request immediate closure (in which case the unused portion is not refunded, per § 05).

We may suspend or close an account for material breach of these terms, for unpaid charges after reasonable notice, or where required by law. We give thirty days' notice before closing an account for any reason other than breach or legal requirement, with full export of decision data available during that period.

This agreement is governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction. However: if you reside in a jurisdiction whose consumer-protection law gives you mandatory rights that cannot be excluded by contract (most notably the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, the Australian Consumer Law in the Competition and Consumer Act 2010, and similar regimes), those rights apply in addition to anything in these terms; nothing here is intended to override them.

How disputes are resolved. Please write to hello@counsel.day first. We respond within five business days and try to resolve the matter informally. If a complaint cannot be settled within thirty days of that first email, either party may pursue the matter through the small-claims tribunal or court of the consumer's habitual residence, or through the New Zealand Disputes Tribunal where the value falls within its jurisdiction. We will not require you to arbitrate or to waive any class-action right that statute confers on you.

Material changes (price, refund policy, governing law, or liability cap) are announced by email to every account holder at least thirty days before the change takes effect. If you do not accept the change, you may close your account during that notice period and receive a pro-rata refund of any unused annual subscription, which is the only refund exception beyond § 05 above. Non-material clarifications (typography, broken links, re-phrasings that do not alter meaning) are made silently with the revised date updated at the top of this page.