All sales final; one narrow exception.

Counsel.day refunds in two situations: when something we built did not do what we sold, and where local law mandates a refund regardless of contract. We do not offer change-of-mind, cooling-off, or partial-completion refunds. The duration you choose at composition is the contract you accept at checkout; charges are upfront and final from that moment, except for the defects listed below.

We issue a full refund, without argument and without requiring you to ask twice, in any of the following situations:

• The verdict pipeline failed. Your decision ran to the unseal date but the verdict did not generate, or generated in a form unreadable to you (no synthesis on a paid tier, no themes, the analysis was empty, or the email did not deliver and we cannot recover it).
• You were double-charged. Stripe took the same payment twice, or you were billed for an annual renewal you had previously cancelled.
• The decision did not run for the duration purchased. Your fourteen-day decision was cut short to seven; your annual subscription was terminated by us before its renewal date for a reason other than your breach.
• The product itself was offline for a meaningful portion of your decision. If a published incident on status.counsel.day spanned more than 24 hours of your decision and prevented you voting, the decision is refundable in full.

We do not refund for:

• Change of mind. The duration you chose is the contract. Once payment is taken, the charge is final.
• A decision you stopped halfway. The tool runs for the duration you chose; stopping votes early does not entitle you to a refund.
• A decision you did not start using. The charge is for the right to run the decision for the duration you chose; whether you actually used it is your choice, not ours to refund.
• A verdict you do not agree with. The product reports what your votes and notes say; it does not promise a particular outcome.
• A partner who refused to accept the invitation. Solo conversion is offered; a refund is not.
• Use of the product for a purpose it was not built for: clinical assessment, legal evidence, courtroom discovery, regulatory filing, or medical decision-making.

Nothing in this policy overrides any mandatory consumer-protection right you have under the law of the place you live. Where local law imposes a refund or cancellation right we cannot contract out of, that right applies in addition to this policy:

• European Union: the Consumer Rights Directive (2011/83/EU) grants a 14-day withdrawal right on digital content. Article 16(m) permits the seller to obtain the consumer's express prior consent to immediate supply and the consumer's acknowledgement that the right to withdraw is thereby lost. At checkout you give that express consent so the decision can begin running the same evening; the 14-day withdrawal right does not apply once you have consented.
• United Kingdom: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 mirror the EU position. The same Article 16(m)-style waiver applies at UK checkout.
• Australia: the Australian Consumer Law guarantees of acceptable quality and fitness for purpose apply. Where the product fails one of those guarantees, the remedy is what the ACL provides, not what this policy says.
• New Zealand: the Consumer Guarantees Act 1993 applies where you are acting as a consumer. Where the product fails a guarantee under that Act, the CGA remedy applies in addition to anything in this policy.
• United States: consumer-protection law varies by state. Where state law mandates a refund right we cannot contract out of, that state right applies.

If your local law gives you more than this policy, you get more than this policy. If your local law gives you less, this policy is what applies.

If you believe a technical defect on our part has occurred (02), or you are exercising a statutory right (04), write to [email protected] from the address on your account. Include the decision identifier (visible in the verdict email or the account page) and a one-line description of what went wrong. We respond within five business days; if the claim is straightforward we usually respond inside two.

Approved refunds are returned to the original payment method via Stripe. Funds typically clear inside three business days, with bank processing on top depending on your card issuer.

Or file the request here, signed in.

If you are signed in to your Counsel.day account, you can file the request below. We acknowledge by email within two business days; the human reviewing is the founder.